Service & Support
Remote Support Options
WEM controls are designed for years of trouble-free service, yet there may be a time when our 24/7 phone support or the expertise of an on-site service engineer is needed. When these situations arise, the WEM staff is trained and ready to support you. Experience makes the difference when fast and helpful service is wanted. Our fully-trained service engineers provide a depth of experience to help you maintain and troubleshoot your system, increasing your profits by minimizing downtime. Every call is logged into the WEM service software, tracked and resolved. Dedicated personnel will follow through with you to assure that all your issues have been satisfactorily addressed.
The majority of WEM’s customers operate 24 hours a day, 7 days a week. Because of that, WEM provides around the clock support.
- Telephone and remote access support
- On-site startup service
- Calibration support
- System optimization
Click on the image below for a TeamViewer Support session.