Work with a company that understands your needs and
is focused on customer satisfaction.

Support and Service

At WEM Automation LLC service is more than a department. The entire company is committed to providing superior service with exceptional response times. Our experience continues to remind us this is the type of service everyone wants. We know customers demand rapid service and want to work with highly qualified staff to assure optimal solutions in record times.

WEM controls are designed for years of trouble free service, yet there may be a time when you need the help of our 24/7 phone support or the expertise of an on-site service engineer. When these needs arise, the WEM staff is trained and ready to support you. You can count on WEM for the little reminder of a forgotten shortcut or for troubleshooting of more complex problems.

Experience is what makes the difference when fast and helpful service is your goal. Our fully trained service engineers provide a depth of experience to help you maintain and troubleshoot your system which will increase your profits by minimizing downtime. By operating as a dedicated team, the WEM service staff maintains continuity in answering questions so there are no breaks in our communication with you. Every call is logged into the WEM service software, tracked and resolved. Dedicated personnel will follow through with you to assure that all your issues have been satisfactorily addressed.

 

Replacement and Spare Parts

As a valued customer of WEM we want to assure you WEM is by your side every step of the way. That includes assisting you in managing your spare parts inventory. We want you to have the “right” spare parts on hand to prevent the cost associated with lengthy downtime. Only WEM can assure proper set-up and configuration of replacement parts in the WEM control. Having WEM parts on your shelf keeps your plant running with minimal downtime and eliminates expensive air freight service. WEM maintains a large inventory of parts and provides support of many WEM systems. WEM features the exact part you need, configured to your system, at very competitive prices.


Why buy Parts from WEM????

  • Pre configuration of parts to your WEM system prior to shipping
  • All parts are warranted for 1 year
  • 24/7 Support of all WEM Parts
  • Competitive Pricing
  • Large in house inventory
  • WEM has many resources for the “hard to find” parts
  • Expedited Shipping available
  • Free quotes for your spare parts inventory
  • Friendly and knowledgeable staff
  • Prompt Service